Frequently Asked Questions

Subscriptions, meal contents, PIN login, payment, skips, and cancellation — answered clearly.

Choose a meal plan, WhatsApp or call 9074896970, and we create your account. Billing is advance monthly payment on a calendar-month cycle. You then sign in to the customer portal with your mobile number and a 4-digit PIN.

Payment Policy

Subscriptions are billed in advance for each calendar month.

Advance monthly payment is required before the billing cycle begins.
Billing cycle follows the calendar month.
Per-meal rates: Breakfast ₹100, Lunch ₹145, Dinner ₹145.
Monthly delivery charge: ₹200 per address (not refundable).
Invoices and payment history are available in the customer portal.
GST applies as per prevailing rates.

Skip Meal & Cancellation Policy

Credits are the default for skipped meals. Cash refunds are exception-based.

Skip meals

Skip meals from the customer portal before the cut-off time.
Lunch skip cut-off: before 8:00 PM the previous day.
Dinner skip cut-off: before 12:00 PM (noon) the same day.
Skipped meals are converted to credits for the next billing cycle — not cash refunds by default.

Cancellation

To stop or change a subscription, contact us on WhatsApp or through the portal support path.
Month-end settlement is the final authority for credits, adjustments, and any exception refunds.
The monthly delivery charge is never refundable.

Full legal detail: Refund Policy

See our Terms & Conditions and Refund Policy.

Ready to Subscribe?

WhatsApp us at 9074896970 — we will create your account and you can manage meals from the customer portal.

WhatsApp to Subscribe Contact Page